descripción del trabajo

At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different points of view, who accept challenges and continuous learning, to grow and impact society… All this, in a fun way!It doesn't matter when or where you work. It's about doing work that matters to move society forward. For this reason, we will do everything possible to ensure that you have every opportunity to develop by offering you a support network, excellent technology, a new work environment and the freedom to work independently. We support you to constantly grow both personally and professionally, so that you can leave a notable mark on society.T-Systems is a team of around 28,000 people employed around the world, making us one of the world's leading providers of integrated end-to-end solutions. We develop hybrid cloud and artificial intelligence solutions and drive the digital transformation of companies, industry, the public sector and, ultimately, society as a whole.Job DescriptionProject Description*To ensure the stability and efficiency of DT-Technik's cloud infrastructure (BM4X), we are seeking qualified personnel. They will be responsible for 2nd-level incident and problem management, working closely with our internal first-line, onside-support DT-ISP/FOPS and the developers of network automation. Our goal is to enhance service quality and strengthen the innovation of our cloud services. At the Telco Hub in Madrid, we are pioneers in merging IT and Telco, building and scaling Telco as a Platform (TaaP) on our proprietary layered cloud. Our teams operate in cross-country and cross-functional squads, delivering cutting-edge services to Europe's most valued Operator.Our mission is to create the best customer experience based on three core principles:✅ Cloud-based – Harnessing the latest technologies for scalability and performance.✅ Automated – Driving efficiency through AI, automation, and DevOps.✅ Sustainable – Building a future-ready, environmentally conscious infrastructure.We are looking for top engineering talent eager to grow technically and professionally in an innovative, dynamic, and collaborative environment. If you are passionate about shaping the future of telecommunications, this is your place!Activity description and concrete tasks:Acceptence Tests and support for field operations with start-up installation of Switches and Routers from Cisco and Juniper.2nd-Level Incident Management: Handle and resolve incidents escalated from first-line support, conduct root cause analysis, and implement solutions.Problem Management: Identify recurring issues and develop long-term solutions, collaborating with compute automation developers to enhance automation processes.Interface Collaboration: Work closely with first-line support, DT-ISP, FOPS (eg. for initial operation or RMA processes), and automation developers to ensure smooth operation and problem resolution.QualificationsTools PlatformsMainly you will be working on the network components, connected via Jumpserver.There will be further Tools to use:- Jira- Wiki- CASM (Ticketing-Tool)- Zabbix (Monitoring-Tool)Skill requirements:Mandatory skills:Technical Expertise:- Strong knowledge of network infrastructure, especially Juniper (JunOS and JunOS Evo) and Cisco (NXOS, IOS XR and IOS XE)- Proficient in network skills such as IPv6 configuration and troubleshooting, eVPN/VXLAN, BGP and OSPFAnalytical Skills:- Ability to perform root cause analysis and develop effective solutions.- Troubleshooting skills to resolve technical issues.Collaboration and Communication:- Excellent communication skills to work effectively with cross-functional teams, including first-line support, DT-ISP, FOPS, and developers.- Ability to articulate technical information to non-technical stakeholders.Adaptability and Learning:- Willingness to stay updated with the latest industry trends and technologies.Optional skills:Agile Skillset:- Experience working in Agile environments.- Familiarity with Agile methodologies and practices (e.g., Scrum, Kanban).- Ability to contribute effectively in Agile team settings and participate in Agile ceremonies.Tools:- Experience with Zabbix and Netscout is advantageous- Ability to quickly learn and adapt to new tools and processes.Additional InformationWhat do we offer you?International, positive, dynamic and motivated work environment.Hybrid work model (teleworking/on-site).Flexible schedule.Continuous training: Preparation for certifications, access to Coursera, weekly English and German classes...Flexible compensation plan: health insurance, meal vouchers, childcare, transport assistance...Life and accident insurance.More than 26 working days of vacation per year.Social fund.Free service for specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...)100% of salary in case of sick leave.And many more advantages of being part of T-Systems!If you are looking for a new challenge, do not hesitate to send us your CV. Join our team!T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.