descripción del trabajo

Seabery Corporation is a world leader in Augmented Reality technology applied to Industrial solutions.

Our flagship product, Soldamatic, allows training the customer in welding processes for industries or professional schools with a high level of reality, thanks to our patented HyperReal-SimTM technology.

You can watch our commercial video for an in-depth look at:

https://www.youtube.com/watch?v=wJfOgr4rsBg

At this moment, we are looking for a Technical Support Specialist. We are offering a hybrid model job and the final team organization is flexible to combine personal and professional life.

Responsibilities:

• Providing customer support: You will be responsible for providing support to customers who may have questions or issues with the welding simulators or augmented reality software. You will need to be able to communicate effectively with customers in German and English and provide timely and accurate solutions to their problems. Working in a CRM system for ticket and incident management is important to ensure timely and efficient responses to customer inquiries.

• Providing technical support: You will be responsible for troubleshooting technical issues with the welding training simulators and augmented reality software. You will need to be familiar with the hardware and software used in the simulators and be able to identify and resolve technical problems quickly and efficiently.

• Installing and configuring software: You may be required to install and configure software on customer machines or on the welding simulators. This may involve creating installation packages or remotely connecting to customer machines to perform the installation.

• Documenting procedures: You will need to document procedures for maintaining and troubleshooting the welding simulators and augmented reality software. This documentation will be used by other members of the technical support team and may be shared with customers.

Special Requirements:

• Basic knowledge of computer hardware and software components, operating systems (e.g., Windows, macOS, Linux), and networking protocols and concepts.
• Experience with CRM systems for ticket and incident management.
• Remote desktop software for providing technical support to customers.
• Basic knowledge of scripting languages such as Bash or Shell.
• Fluency in English is mandatory, and German would be highly desirable for effective communication with clients.

Soft Skills:

• Excellent customer service and interpersonal skills.
• Detail-oriented and highly organized.
• Good documentation and technical writing skills.
• Ability to learn and adapt to new technologies quickly.

What do we offer?:

• Variable annual bonus according to objectives achieved
• Annual training plan
• Medical insurance
• Full time with flexible working hours
• Open, target-oriented work culture
• Continuous professional growth and recognition system

At Seabery, we are committed to offer equal opportunities and foster an inclusive and diverse work environment. We value the diverse perspectives and experiences of our employees, promoting fairness in all of our hiring practices. We encourage candidates of all backgrounds and genders to apply and become part of our team.