descripción del trabajo

About the Company - Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

About the Role - Want to work for a top social media company?? English and Spanish Speakers, candidates needed!

Responsibilities

• Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
• Ability to work on case volumes across email and chat channels.
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.
• Drive adherence to service levels across channels and achieve Best in class productivity, impact resolution times for end customer.
• Partner with in-house technical specialists to educate advertisers on product features and common issue types.

Qualifications

• BA/BS degree or equivalent practical experience
• Language: English business level proficiency, read, write and speak fluently if needed, language skill is additional (Ready & write proficiency)
• 2-5 years of digital advertising or technical customer support/operations experience
• Preferred experience in a contact Centre/service program for any advertising tech company.
• Product support experience is desirable. Hight experience supporting customers via , and chat ,
• Fluent with any social media products usage and basic understanding of digital marketing.

Required Skills

Preferred Skills

Pay range and compensation package - Salary: 22.000€ + 10% bonus

Equal Opportunity Statement - *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability*