descripción del trabajo

pstrongThis role requires relocation to Portugal. /strong /ppbr/ppbr/ppWorkster is partnering with a leading BPO company to recruit a strongSpanish-speaking Banking Operations Specialist /strong to join their team in strongLisbon, Portugal /strong, supporting one of the UK’s most innovative digital banks. /ppThis opportunity is ideal for professionals currently based in strongSpain /strong who have experience in banking, financial services, or insurance and are interested in an stronginternational career experience in Lisbon /strong. /ppYou will support Spanish-speaking customers while applying your knowledge of banking operations to resolve complex cases and deliver high-quality service. /ppbr/ppstrongYour Role /strong /ppbr/pulliProvide customer support via chat, phone, and email for Spanish-speaking customers /liliResolve complex enquiries related to accounts, payments, disputes, and transactions /liliHandle fraud investigations, chargebacks, and complaint resolution /liliDeliver clear guidance on banking and financial services processes /liliAct as a subject matter expert for banking-related topics within the team /liliSupport colleagues with knowledge sharing when needed /liliEnsure compliance with internal procedures and regulatory standards /li /ulpbr/ppstrongYour Qualifications /strong /ppbr/pullistrongFluent Spanish /strong and stronggood English /strong (spoken and written) /liliMinimum strong12 months of experience in Banking, Financial Services, Insurance, or similar sectors /strong /liliStrong analytical and problem-solving skills /liliAbility to manage complex customer cases independently /liliComfortable working with digital tools and multiple platforms /liliTeam-oriented with strong communication skills /liliEU passport or valid work authorization for Portugal /li /ulpbr/ppstrongThe Offer /strong /ppbr/pulliFull-time position strongbased in Lisbon, Portugal /strong /lilistrongRelocation support available for candidates moving from Spain /strong /liliOptional strongcompany accommodation in Lisbon /strong /liliPaid training before starting the role /liliHealth insurance from the first day of the contract /liliMeal allowance card /liliHoliday and Christmas allowances paid monthly /lili40 hours per week on strongrotational shifts (24/7) /strong /li /ul