descripción del trabajo

Avery Dennison (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com.

Job Description

We are looking for a highly motivated and experienced individual to join our team as a Field Service Technician. The ultimate goal is to drive a successful service that improves customer satisfaction, increases retention, and brings in opportunities.

Duties and Responsibilities:

• Providing regular customer support, on-site and remotely, for installation, training, troubleshooting, and preventive maintenance on a daily basis.
• Responsible for providing consultations for product knowledge as well as its solutions value.
• Regular internal alignments with local and overseas teams such as SME, Commercial, Development, and other teams.
• Build and maintain good relationships and trust within the internal team as well as external customers.
• Provide evaluation visits, close monitoring for pilot projects, and guide customers through development stages.
• Become the eyes and ears for the company, providing feedback insights for any threats and opportunities to the related team.
• Regular reporting and analysis for support and product improvement.
• Provide support for internal print testing and machine checking.
• Support ad-hoc projects.
• Occasional traveling to remote locations and overseas when required.

Qualifications

• Bachelor's degree in Industrial Technology, Mechanical, Electronics, IT, or related fields.
• Welcoming entry-level and experienced Field Service Technicians within apparel industries, label printing, heat transfers, and automated machinery.
• Data analysis capabilities with knowledge of Automation PLC, RFID, and IoT devices.
• Fluent in English, both verbal and written.
• Experience with diagnostic tools, applications, and software.
• Strong interpersonal skills with a Lean Sigma mindset.
• Ability to work flexibly and adapt to changing work environments.

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse because each of us is unique, and we appreciate bringing together different personalities and talents.