descripción del trabajo

THE COMPANY

IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world.

IDILIQ Group is rapidly growing as a business which makes this an interesting career move for anyone who wants to be part of their journey.

THE ROLE

This position is for a Sales & Events executive, responsible for promoting and executing all events business within the holiday complex (4 resorts) by actively selling our event spaces and food and beverage outlets to new and existing guests. The incumbent will be reporting to Resort Manager, and liaising with Front Office, Commercial and F&B Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary focus will be to actively seek out and convert new revenue streams by identifying new sales opportunities and effectively converting them into bookings. You will oversee and organise all aspects of a client’s wedding, private function, conference, meeting, events including communions, private parties amongst other events requirements including. This will include accommodation, venue hire, AV equipment, food & beverage, entertainment support plus any other required services, from the initial enquiry up until the day of the event. You will deliver a consistently high standard of event management services to our guests.

You'll also undertake a range of follow up duties including billing and post event feedback in order to generate repeat business:

• Become knowledgeable on Resort products, services, and pricing.
• Responding, negotiating and converting Weddings, Parties, Private Dining and other social events and meeting enquiries
• Accurately book reservation requests, updating changes as required.
• Planning and invoicing each event, pro-actively reaching out to previous bookers.
• Constantly looking for opportunities to showcase the complex for groups, private dining and social events.
• Attend operational meetings, share key information with the relevant departments and support the team to guarantee success on every event.
• Actively converting new potential clients into new leads
• Exhibit upmost confidentiality with clients and client information.
• Liaise with and communicate special requirements to other departments
• Prepare reports using both computerised reservation system and other computer software such as Word and Excel
• Provide excellent customer service.

THE PERSON

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

Key Competencies:

Exceptional service: Demonstrate and be aware of the need to satisfy customer expectations. Make customers’ needs a primary focus.

Accountability: Take ownership of your responsibilities.

Teamwork: Co-operate with a diverse team across multiple departments

Striving for excellence: Keeping high and ambitious performance standards

Communication: Express yourself clearly, diplomatically and with reason, in dealing with your colleagues and customers. Professional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciation.

Building trust: Ability to build positive and strong relationship and deliver upon the promise. Planning & time management: Ability to effectively plan ahead to ensure tasks are completed within the set timeframe.

Flexibility: Be prepared to accept new challenges and ad hoc requests.Co-operate in times of crisis with requests for help or action outside your formal routine or working hours.

Professionalism: Dress, express yourself, and behave to colleagues and customers in an appropriate and respectful manner.

Required background and skills:

• Minimum of 2-years’ experience in an event-led environment within the hospitality sector either as a Wedding & Events co-ordinator for a hotel company or standalone wedding venue, or in a role similar to that of an Event Co-ordinator for a hotel or resort chain.
• Proficiency of Opera Cloud, Opera or alternative brand PMS.
• Events management skills.
• High level of spoken Spanish & English.
• Exceptional listening skills with ability to quickly identify issues and opportunities.
• Dependable and flexible with work schedule.
• Proven ability to work independently with minimal supervision.
• Passionate approach to customer service, positive attitude, and strong work ethic.
• May be required to work irregular shifts, holidays, and weekends.
• Work to brand standards.

Preferred Qualifications and Skills:

• Multi-lingual an advantage.
• Proficient with Microsoft Excel, Outlook, and Word.
• Comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps.