descripción del trabajo

Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

Location: MADRID, ES, 28010 MILANO (MI), IT, CAP 20129

Work Type: Hybrid

YOUR JOB

Sales Administration Officer

#Department
We are looking for a Sales Administration Officer for our Sales department, which guarantees the commercial development of all of our product universes. It brings our values closer to our customers: sovereignty, freedom, alternative. With a presence in several countries, the team works with our customers to build the future of cloud solutions and OVHcloud.

You will join the team [to fill with team name] in charge of [to fill with missions of the team].

Within your #OneTeam

The Sales Admin Officer is responsible for the efficient handling of sales orders, helping to improve the productivity of field sales representatives by dealing with customer queries and fielding calls. The Sales Admin Officer contributes to the quality of customer service and the achievement of sales targets.

Your main responsibilities

Customer Record Management

• Create records for new customers, including contact details and the name of the representative managing the account.
• Verify orders, including customers' personal information and payment details.
• Contact customers by phone or email to answer queries and obtain missing information.
• Maintain and update sales and customer records.

Order Processing

• Receive and process purchase orders.
• Save the order, if necessary, in the OVHcloud tools.
• Transmit the necessary information to the Billing team for changing the NICs in the Purchase Order and payment of the Purchase Order(s).
• Coordinate the delivery of external and Digital orders to ensure the correct level of prioritization.
• Check that delivery deadlines are met (48 hours) in conjunction with the admin-corp team.
• Check the receipt of services and the communication sent to the contract holder in conjunction with the admin-corp.
• Provide customers with product information, order status, order delivery status, credit balance, etc.
• Compile monthly sales reports.
• Alert sales reps to any urgent issues.
• Update Sales representatives on orders or deliveries.
• Direct feedback from customers to relevant internal departments.

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we expect you to be proactive and participate in the continuous improvement of your scope.

Skills required

• Be tech-savvy with cloud knowledge.
• Sales orientation & customer centricity.
• Ability to coordinate multi-stakeholder projects.
• Time management skills and ability to work under pressure to tight deadlines.

RECRUITMENT PROCESS

1. Meeting within 2 to 4 weeks with our hiring officer: Belén.
2. Interview with the manager: Stephanie.
3. Possible meet & greet session with the team or a coworker.

OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated, and respected, so as to develop each person's full potential and strengths. Be free to be yourself!

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT

Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in. As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign.