descripción del trabajo

THE COMPANY

IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world.

IDILIQ Group is rapidly growing as a business which makes this an interesting career move for anyone who wants to be part of their journey.

THE ROLE

This position is for a reservation’s agent, responsible for the clerical duties associated with room bookings and general enquiries from arriving guests. The incumbent will be reporting to Reservations Manager and liaising with Front Office teams in the Costa del Sol and Tenerife regions.

Examples of key duties:

• Answer and manage reservation calls, messages and emails, professionally and in a timely manner, and aligned to company brand standards.
• Administer new and existing reservations.
• Become knowledgeable on Resort products, services, and pricing.
• Accurately book reservation requests, updating changes as required.
• Track & communicate clients requests accurately.
• Act as pre arrival contact for clients, particularly groups.
• Process credit card payments.
• Exhibit upmost confidentiality with clients and client information.
• Provide excellent customer service.

THE PERSON

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

Key Competencies

• Exceptional service
• Organisation
• Communication
• Driving Result
• Passion
• Positivity
• Multitasking
• Self-motivation
• Accountability
• Listening skills
• Problem resolution

Background/Experience/skills:

• Proficiency of Opera Cloud / Opera or alternative brand PMS.
• Knowledge of or experience with IDEAS, Duetto, OTA Insights.
• Exposure to STR Global.
• Reservations management skills
• Minimum of 1-year experience in customer service, call centre environment or receptionist.
• High level of spoken Spanish & English.
• Flexible with work schedule.
• Proven ability to work independently with minimal supervision.
• May be required to work irregular shifts, holidays, and weekends.
• Work to brand standards
• Multi-lingual an advantage.
• Proficient with Microsoft Excel, Outlook, and Word.
• Comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps.

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts. You will not be eligible for any compensation or benefits beyond those provided to you by the Franchisee.