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As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What’s the Job?

As a Night Audit, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Reports to the Front Office Manager.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience!
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Conduct routine inspections of the hotel grounds and take immediate actions to correct any deficiencies.
• Provide cross-functional support by assisting other departments as required, promoting a collaborative and seamless guest experience.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Handle cash and credit transactions.
• Oversee night audit function and preparation of daily financial reports. Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.

What We Need From You

• Bachelor’s degree in hospitality or related field.
• 3+ years’ experience working in Front Office department.
• Must be fluent in Spanish and English. French will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What To Expect From Us

• Competitive salary.
• Discounted international room rates.
• Employee recognition programmes.
• Training programmes and access to IHG’s training tool.
• Meals whilst on duty.
• Uniform and laundry service.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.