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POSITION SUMMARY

The Housekeeping Administrative Assistant is responsible for supporting, managing and maintaining all clerical and administrative functions for the housekeeping and Laundry division. This position is a key position within the housekeeping organization.

This person demonstrates excellent attention to detail with a strong sense of urgency as to the timeliness of the completion of their responsibilities. He/she is an excellent communicator and maintains strong working relations with all members of the housekeeping team as well as with all levels of management throughout the ship.

Hiring Requirements:

· Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards

· Skill set needs to include proficiency in the different onboard systems this must include Encore, Guest Log, etc.

· The ability to create various analyses’, reporting and data entry.

· Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment

LANGUAGE REQUIREMENTS

• Good knowledge of the English language is required. Ability to speak additional languages such as Spanish and European languages preferred.