descripción del trabajo

As Head of Consulting & Support for Spain , you will be at the heart of Silae's growth journey, driving excellence in customer experience and operational integration following the acquisition of two companies (Summar & Denario). Your mission: to unify, empower, and elevate our Consulting & Support teams, ensuring that we not only meet but exceed expectations in this critical market.

You will:

• Lead and inspire a team of 20+ professionals, fostering a high-performance culture rooted in collaboration, accountability, and innovation.
• Design and implement the ideal organizational structure for the post-acquisition Spanish operation, ensuring seamless integration and clarity of roles.
• Define and implement the needed SLAs to balance our growth with the provision of quality consulting services for our existing customer base.
• Foster productization of our solutions to help the business scale.
• Identify and activate key efficiency levers to accelerate time-to-value and boost team productivity.
• Evaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiency.
• Analyze current and future customer needs to keep services and solutions ahead of the curve.
• Streamline onboarding journeys , designing scalable and efficient paths to accelerate customer adoption and satisfaction.
• Drive strategic initiatives aligned with Silae's long-term vision for Spain.
• Foster strong cross-functional alignment with key departments:

- Product: Drive roadmap alignment through customer & market feedback.

- Sales: Ensure seamless collaboration on renewals, upsell, and client health.

- HR: Partner on talent acquisition and team development.

- Finance: Support robust reporting and operational planning.

Requirements

What We're Looking For

• Proven Leadership: 6+ years leading consulting & support teams, including at least 4 years in high-growth tech or SaaS environments.
• Strategic & Analytical Mindset: Proven success in designing and executing strategic plans, identifying core business challenges, and implementing scalable solutions.
• Industry Knowledge: Experience in Fintech is highly valued; payroll management expertise is a strong plus.
• Growth Orientation: A track record of launching and scaling initiatives that drive customer satisfaction, retention, and revenue growth.
• Problem Solving Excellence: Ability to identify bottlenecks across onboarding and support journeys and implement impactful solutions.
• Influence & Gravitas: Skilled in leading cross-functional teams and engaging with senior stakeholders.
• Strategic Execution: Comfortable moving from big-picture vision to hands-on implementation, informed by qualitative insights and data analytics.
• Process & Automation Expertise: Experience in process re-engineering and automation to drive efficiency and user experience.
• Product Collaboration: Ability to surface productization opportunities and drive implementation aligned with customer and business priorities.
• Change Leadership: Extensive experience in organizational change management, stakeholder alignment, and navigating complexity.
• Team-First Mentality: A collaborative leader with enthusiasm, strong interpersonal skills, and a drive to elevate others.
• Scale-Up Experience: Experience in fast-paced, rapidly scaling SaaS or Fintech environments is a strong advantage.
• Availability: Willingness to be present in our offices (Reus & Sabadell).
• Languages: English or French is a plus.

Benefits

What we offer:

• Competitive salary (Fix + Variable)
• Health: Medical insurance
• Impactful role shaping the future of Silae Spain
• Career development with significant growth opportunities
• Remote work: 2 days per week