descripción del trabajo

Location: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain, we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partner of our customers as individuals by finding practical solutions to their IT problems.

We are looking for a Dutch-speaking First Line Analyst, fluent in English, to join our team at Computacenter Spain.

The main responsibilities of this role will be to work together with members of different IT support teams and communicate with users while finding practical solutions to their IT problems.

Your future tasks will be:

• Answering and supporting queries via tools, phone, and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved to the competent teams
• Maintaining and improving customer satisfaction levels
• Communication with your direct team members and different departments

What do we offer you?

• Remote work 95% of the time - 1 day/month on-site
• Fully paid training from the beginning
• Ticket Restaurant and Private health insurance with Sanitas (1980€ per year)
• Bonus up to 150€ (quarterly)
• Rotation shift: from 6am to 11pm Monday to Saturday
• 4 days per week, 39h per week in total
• You will work 9.45h per day
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• An international environment where people support and respect each other
• Fast recruitment process!
• Parking for bicycles

You are the ideal candidate if:

• You are fluent in Dutch and have an advanced English level
• You are interested in learning about IT
• You have logical thinking and enjoy helping others solve issues
• You have outstanding communication skills and a customer-focused mindset
• You have the ability to multitask
• You enjoy working in a team
• You respect the time schedule and are punctual

About us

Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who accompany our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk across more than 70 countries and speak 30 languages.

At our service desk locations, you can expect a dynamic, international, and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong sense of belonging make you feel like part of a great community.

Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.