descripción del trabajo

pShiji Group is a major software supplier in the hospitality and retail industries. Since 1998, we have provided hotel management tools, food beverage and retail systems, payment gateways, online distribution, and more to over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Developing worldwide leading products and technologies, aimed at the international market, and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 80+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests. ​brbr/pstrongJob Descriptionbr/strongpTo support our ReviewPro team in US, strongwe are looking for a young minded, vibrant, high-energy, proactive and detail-oriented Customer Success Coach /strong, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products. strongThis role will be covering LATAM markets from Barcelona office in the 2nd shift - from 3pm to 12am. br/strong /ppbrstrongResponsibilitiesbr/strong /pulliResponsibilities include: Primary point of contact for our accounts /liliEstablish a trusted advisor relationship with each of your assigned accounts /liliAbility to monitor the status of onboarding of a client and help them finalize any outstanding items /liliProvide training to our clients on the ReviewPro tool and key hospitality best practices /liliIncreasing the adoption and engagement of features and functionality of the ReviewPro tool /liliConstant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc) /liliRegular communication to clients on new features /liliWork closely with the Customer Success Team to follow up on bugs and issues /liliIdentifying upsell and cross-sell opportunities /liliSupporting the renewal process in collaboration with the Customer Success and Sales Teamsbr/li /ulstrongQualificationsbr/strongulliNative level of Spanish language and fluent in Englishstrong. /strong /liliAnother language is a plus. /liliEmpathetic, people oriented, great relationship builder. /liliPreferably, you have experience in Customer Success role. /liliPreferably with experience in the Hospitality industry. /liliResults driven with positive and hands-on attitude. /liliStrong aptitude for technology.br/li /ulstrongAdditional Informationbr/strongullipFree coffee, tea fresh fruit at the officebr/p /lilipFlexible working hours hybrid model of workbr/p /lilipBrand new office located in Barcelona's city centerbr/p /liliInternational team and fantastic work environment /li /ul