descripción del trabajo

strongExperience the power of a game-changing career  /strong brAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  brIf you’re looking to grow and be inspired, as a strongCustomer Service Representative in Barcelona (On-site), /strong you will be part of our team of game-changers who are powering the brands of the future in electric cars.  brstrongCareer growth and personal development  /strong brThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  brstrongWhat you will do in this role  /strong brIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  brAs a strongCustomer Service Representative /strong on our team, you will:  brulli Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands /lili Log call details onto call management systems and provide response and resolution within SLA /lili Maintain service and product knowledge and expertise associated with applications specific to individual customers /lili Ensure contractual SLA is maintained /lili Provide cover for other Agents in their absence, either within the same team or across teams /lili Understand and comply with administrative duties including holiday, sickness and overtime /lili Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionbr/li /ulstrongYour Qualifications  br/strongWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  brstrongConcentrix is a great match if you:  /strong brulli Are proficient or bilingual in Swedish and are fluent in English /lili Have 1 year working experience in Customer Service /lili Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration /lili Have good disposition to work in a customer service environment /lili Can take ownership and progress calls to resolution or to escalate call to resolution /lili Experience in the automotive industry and wi /lili Have working experience with electric vehicles or possess your ownbr/li /ulDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.  brstrongWhat’s in it for you  /strong brWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  brIn this role, we offer benefits that help support your unique lifestyle:  brulli Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00 /lili Salary 21 700 euros gross/year + up to 2000 euros gross/year in bonus /lili Central location in Barcelona /lili Bring-a-friend (referral) bonus opportunities /lili Full paid training on the company and the project you'll be working on /lili Career development programs and specialized coursesbr/li /ulstrongExperience the best version of you!  /strong brAt strongConcentrix /strong, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.  brIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”  bremConcentrix is an equal opportunity employer  /em bremWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /em brR