descripción del trabajo

pstrongCustomer Operations Executive – Barcelona, Spain – EV Charging / Cleantech – Remote/Hybrid – up to €45K + Benefits /strong /ppbr/ppstrongJob Title: /strong Customer Operations Executive – Southern Europe /pp strongLocation: /strong Barcelona, Spain (Hybrid) /pp strongContract Type: /strong Permanent /pp strongCompensation: /strong up to €45k /pp strongLanguages Required: /strong Spanish/Portuguese/Italian, plus English /ppbr/ppAbout the Company /ppWe’re working with a next-generation cleantech scale-up that’s revolutionising electric vehicle charging. Backed by leading automotive players and recently named emFast Track Company of the Year /em, this company is setting the standard for sustainable mobility solutions across Europe. /ppAbout the Role /ppbr/ppAs a strongCustomer Operations Executive /strong, you’ll play a critical role across the full customer journey – from first contact through installation and aftercare. You’ll provide technical product support, guide customers through EV charger installations, and support the sales team with lead and CRM management. /ppbr/ppThis is a hands-on, customer-facing role where you’ll collaborate closely with technical, sales, and partner teams to deliver a seamless and high-quality customer experience across Southern European markets. /ppbr/ppKey Responsibilities /pulliProvide technical support for EV charging products to customers and installation partners /liliTroubleshoot product and installation issues, collaborating with engineering teams when required /liliGuide customers through the EV charger installation process and monitor installer performance /liliManage and assign installation partners based on surveys, availability, and capacity /liliSupport the sales team by tracking, updating, and qualifying leads in CRM systems /liliCreate and improve documentation to streamline customer support and reduce inbound queries /li /ulpbr/ppWhat We’re Looking For /pulliFluency in strongSpanish and/or Portuguese and Italian /strong, with professional proficiency in strongEnglish /strong /lili2+ years’ experience in a customer operations, support, or technical support role /liliExperience working with CRM and support tools such as strongZendesk, Freshdesk, or Intercom /strong /liliStrong communication skills with a customer-first mindset /liliHighly organised, proactive, and comfortable solving complex, technical problems /liliExperience or strong interest in the strongEV charging, energy, or cleantech sector /strong is a strong advantage /li /ulpbr/ppWork Environment /ppYou’ll be based in strongBarcelona /strong, working in a fast-paced, mission-driven environment. The role offers a hybrid setup, combining office collaboration with remote flexibility. /ppbr/ppWhy Join? /pulliJoin a rapidly growing EV charging scale-up at a pivotal stage of expansion /liliWork with passionate, international teams driving the future of clean energy /liliMake a tangible impact on sustainable transportation across Europe /li /ulpIf this role is of interest, please apply directly. /ppbr/pp For questions, email . /p