descripción del trabajo

pWe are looking for a motivated and customer-oriented strongCustomer Care Specialist /strong to join a dynamic and fast-growing international team. In this role, you will support travelers and partners by delivering outstanding service and tailored solutions across multiple communication channels. This is a great opportunity to gain hands-on experience in a global environment within the travel and service industry. /ppbr/ppstrongKey Responsibilities /strong /ppstrongProvide Exceptional Customer Support: /strongDeliver professional, timely, and friendly assistance to customers, ensuring a smooth and positive experience. Handle complex inquiries with empathy and accuracy, always striving to exceed expectations. /ppstrongAdvanced Troubleshooting Problem Solving: /strongAnalyze and resolve escalated cases, identifying root causes and providing effective long-term solutions. Collaborate with internal teams to ensure consistent service quality and process improvements. /ppstrongMulti-Channel Communication: /strongEngage with customers via phone, email, chat, and social media, maintaining a consistent tone of professionalism and clarity across all interactions. /ppstrongContinuous Improvement Proactive Support: /strongContribute ideas to enhance processes, efficiency, and overall customer satisfaction. Participate in cross-functional initiatives to optimize the end-to-end service experience. /ppbr/ppstrongAbout You /strong /pulliMinimum of 1–2 years of experience in customer service or contact center environments. /liliFluency in Spanish and English (spoken and written) is required. A third language such as Portuguese, Romanian, or French is a plus. /liliStrong communication and negotiation skills. /liliDemonstrated problem-solving abilities, accountability, and multitasking skills. /lilistrongThis position follows a fixed morning shift (8:00 AM – 5:00 PM) with occasional shift changes or work on public holidays as needed. /strong /li /ulpbr/ppbr/ppYou’ll be part of a multicultural and collaborative environment that values initiative, continuous learning, and customer excellence. /p