descripción del trabajo

pA TAG HEUER CLIENT ADVISOR IS… /pp…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES COLLABORATION /pulliPlays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences services in store /liliSupports colleagues other team members in the boutique /liliAlways has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints) /liliProposes new ideas to develop sales (merchandising, events, product mix…) /li /ulp…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS /pulliEmbodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events /liliAchieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided /liliEnsures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business /liliCommunicates the brand story DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship /li /ulp…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL ADMINISTRATIVE PROCESSES ON THE FLOOR /pulliContributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…) /liliLeverages properly all tools (CEGID, Salesforce) and performs VM /liliCoordinates Aftersales operations until the return of the watch /liliApplies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…) /liliContributes to a positive, inclusive and supportive work environment /liliContributes to the store maintenance /liliEnsures compliance with internal control policies /li /ulpstrongJob Responsibilities /strong /ppHARD SKILLS /pulliKnowledge of luxury retail environment (minimum 2 year-experience) /liliKnowledge / passion for watches, new trends in lifestyle, new technologies and sports /liliFluent in English + Spanish, a third language is a plus /liliSelling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc. /liliUnderstanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales… /liliKnowledge of Client and Clienteling KPIs /liliKnowledge of digital tools /liliKnowledge of / interest for Brand DNA, history collections /liliKnowledge of Front and Back tools /liliKnowledge of (Brand) Retail Procedures /li /ulpstrongSoft Skills /strong /pulliClient-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients /liliOpen minded, excellent interpersonal and communication skills /liliEnergetic, self-motivated, action and results-oriented /liliSelf-starter, able to work effectively in a fast-paced and dynamic environment /liliAdaptable to changes, flexible, able to bring up new ideas and solutions /liliTeam spirit, high integrity and transparency /liliAbility to represent the Maison in outside the store, great presentation skills /liliDigitally savvy, fast learner and rigorous /li /ulpbr/ppstrongProfile /strong /ppMinimum of 3 years of professional experience in store or related areas. If possible, full commercial training Affinity with fashion and jewelry/watchmaking. Experience with Visual Merchandising as a sales tool. Open-minded character Good communication skills Fluent in English Predisposition to customer service /p