descripción del trabajo

Claims Operations Analyst

Location: Barcelona, Spain

Report to: Claims Operations Manager

Position: Claims Operations Analyst

Company: Tokio Marine HCC

We will not accept any CVs via agencies.

About Tokio Marine HCC:

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than fifty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Our products allow our customers to take on opportunities with confidence.

Just as we invest in our company, we invest in our employees’ careers. We provide our employees a collaborative and rewarding environment within which to gain the knowledge, skills, and experience that lead to a rewarding career. In turn, our competitive salaries, attractive benefits, and potential for career growth allow you to take on opportunities with confidence.

About the Role:

As a Claims Operations Analyst, based in our Barcelona office, you will be employed by our legal entity Tokio Marine Europe S.A. Sucursal en España and that trades under the Tokio Marine HCC name. You will directly report to the TME Claims Operations Manager.

We are looking for passionate, curious, and driven team players who thrive on sparking creativity, challenging limits, and fostering innovation. At TMHCC, you’ll engage in exciting projects, nurturing your professional journey by collaborating with top-tier colleagues around Europe.

Key Responsibilities:

1. Technology proficiency: Rapidly learn and become proficient in all systems and tools used by the function (cross-operational).
2. Defect management: Proactively identify system defects, raise tickets with IT, and track them through resolution. Be the go-to person for issue solving for the extended team.
3. Process documentation: Produce detailed end-to-end documentation of function processes, ensuring clarity and accuracy.
4. Reporting: Assist in generating and maintaining reports to track claims department performance and efficiency.
5. Procedures enhancement: Collaborate on refining and optimizing claims procedures to improve overall efficiency. Make recommendations to Operations Manager and support implementation efforts.
6. Project support: Assist the manager in handling a high volume of company projects, ensuring their successful completion.
7. Organize, prioritize, and manage workflow meticulously to fulfill both individual and team requirements.
8. Adhere rigorously to the established best practices for claims processes and protocols.

Skills and Competencies Required:

1. Fluent proficiency in English.
2. Experience in a similar role within the insurance or financial industry.
3. High proficiency in the use of MS O365.

Skills and Competencies Preferred:

1. Fluent proficiency in any other European language.
2. Background in claim handling and claims management systems.

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

In accordance with the provisions of the local regulations, candidates may be required to provide an extract from their criminal record at the end of the recruiting process. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and more particularly the tasks described in the job description.

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