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pstrongAssistant Store Manager /strong /ppbr/ppstrongIndustry: /strong Designer toys and collectible pieces /ppstrongLocation: /strong Madrid - Gran Vìa /ppstrongJob type: /strong Full time Permanent /ppstrongWorking Hours: /strong 40 hours per week (Mon - Sun) /ppbr/ppstrongAbout POP MART /strong /ppFounded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. /ppPOP MART has established a strong presence across key European markets, including Italy, UK, France, Spain, Germany and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. /ppFor more information, please visit and our LinkedIn Career page. /ppbr/ppstrongWhat to Expect /strong /ppPOP MART is a boutique-sized company with a young and multicultural team where you can expect to: /pp- Gain valuable professional experience covering the entire retail life cycle /pp- Have the opportunity to work with people from different countries and cultures in a collaborative environment /pp- Receive structured customer service, retail operations and product training /pp- Be proactively involved in the company’s growth /ppbr/ppstrongBenefits /strong /ppPOP MART offers our employees: /pp- Selected POP MART toys as appreciation gifts every month /pp- A structured bonus/commission scheme in line with the company’s and the individual’s performance /pp- Comprehensive training and development programs /pp- Regular team social events /pp- Employee Assistance Program /pp- Corporate Benefits /ppbr/ppstrongThe Role and Candidate /strong /ppWe are searching for an strongAssistant Store Manager /strong to work alongside our Store Manager in Gran Vìa 44strong. /strong This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. /ppbr/ppThis leadership position requires strong organisational skills, excellent communication abilities and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. /ppbr/ppstrongResponsibilities /strong /pulliAssist the Store Manager overseeing all aspects of store operations /liliProvide exceptional customer service and resolve any customer issues or complaints /liliTrain and supervise the sales team, ensuring they adhere to company policies and procedures /liliCollaborate with the Store Manager to develop strategies for achieving sales targets /liliClosely monitor inventory levels and coordinate with the merchandising team and management for replenishment /liliControl stock discrepancy by monitoring inventory levels and preventing shoplifting /liliOwn visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level /liliManage the cashier point’s daily opening and closing procedures /liliConduct regular staff meetings to communicate goals, expectations, and updates /liliAssist in recruitment, evaluation of potential candidates’ performance, and training new team members /liliPerform administrative tasks such as rota scheduling and sales reporting /liliBe available to work flexible hours, including nights, weekends and holidays /li /ulpbr/ppstrongRequired Qualifications /strong /pulli3+ years full time experience in store management level /liliFluent in professional English, with excellent verbal and written communication skills /liliProactive with strong customer service skills to provide a memorable shopping experience /liliProven ability to develop and implement strategies to achieve sales targets /liliDemonstrated leadership skills with experience supervising a team /liliStrong organizational skills with a keen attention to detail /liliProficient in administrative tasks such as rota scheduling and reporting /liliEffective time management and task prioritization abilities /liliTeam-oriented with the ability to motivate and inspire others /li /ulpbr/ppstrongDesirable but Not Essential /strong /pulliExperience in the toy or collectibles industry /liliKnowledge of visual merchandising techniques /liliFamiliarity with retail management software and point-of-sale systems (CEGID) /li /ulpbr/ppstrongYour Application /strong /ppIf the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to /p