descripción del trabajo

pstrongESSENTIAL DUTIES AND RESPONSIBILITIES: /strong /ppbr/pulliWorks in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function. /liliCelebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM/ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies. /liliDirects, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports. /liliManages the assignment of duties, responsibilities, and workstations to his/her staff. /liliDevelop, observe and evaluate staff and work procedures to ensure quality standards and service are met /liliPresents overtime needs to Housekeeping Director for final approval. /liliCollaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details. /liliPerform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc. /liliResponds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. /liliIs aware of, and/or acquires the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries. /liliResponsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously. /liliResponsible for attending meetings, training activities, courses and all other work-related activities as needed. /liliResponsible for Sanitation Logs, SQM Logs. /liliAchieving ratings/targets that are set by the company. /liliPerform inventories of linen, amenities etc. once a month or as often as needed. /liliConduct /oversee on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training. /liliResponsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. /liliCreates and sends requisitions, views request estimates for product replacements, supplies, purchases, etc. and forwards to the Housekeeping Director for final approval. /liliConducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. /liliMentors develop, motivate, discipline, and supply on-the-job training for staff to strengthen their current performance and preparation for future advancement. /liliOn a regular basis, meets with their staff, reviews the requirements of the day’s schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with staff to review guest comments to implement revisions and improvements. /liliKPI’s assigned to position/department. /liliMonitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations about personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspect workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. /liliAll duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program (WAYS), each employee shall always conduct oneself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow shipboard employees, in the presence of guests or in crewmember areas. /li /ulpbr/ppbr/ppstrongQualifications: /strong /pulliOne to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred). /liliMinimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred) /liliKnowledge of proper cleaning techniques, requirements and use of equipment. /liliKnowledge of proper chemical handling. /liliAbility to use customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Pillars of Safety, Service and Style Standards. /liliExceptional management skills in a multicultural and dynamic environment. /liliExceptional communication, problem solving, decision making and interpersonal skills. /liliSuperior customer service, teambuilding, and conflict resolution skills. /liliKnowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. /liliStrong planning, coaching, organizing, staffing, controlling, and evaluating skills. /liliAbility to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation. Ability to communicate diplomatically with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions. /liliKnowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing, and managing employees as they work. Ability to use and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. /liliWorking knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. /liliCompletion of high school or basic education equivalency needed. /li /ul