descripción del trabajo

pAt Livensa, we are on an ambitious journey to become Europe's leading Purpose-Built Student Accommodation (PBSA) provider. With ambitious growth targets, a strong existing and well-advanced expansion plans into key markets such as Germany and Italy, we are building a world-class team to support our growth. /ppbr/ppWe are looking for an Assistant Manager to join our Madrid team and play a critical role in ensuring seamless day-to-day Front of House operations across our students’ residences in the region. In this role, you’ll be the go-to person for residents, contractors, suppliers, agencies, and other key stakeholders—making sure every interaction reflects our commitment to excellence. /ppbr/ppstrongKEY RESPONSIBILITIES (include but are not limited to): /strong /ppbr/ppstrongOperations /strong /pulliDay to day management of the team, including Resident Ambassadors, Housekeepers and agency staff working within the building. /liliPromote a ‘residents first’ culture and ensure their expectations are met. /liliTake responsibility for management of the office. /liliEnsure that the customer service level of the residence team remains high, and the agreed service level agreement is followed. /liliResponsible for the sales and marketing of the residence, working with the central Marketing and Commercial teams to ensure minimum 98% occupancy year-on-year. /liliManage and communicate room cleans and reactive maintenance works. /liliAssist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable. /liliProvide out of hours support to the residence as required, to ensure that issues are escalated according to procedure. /liliSupervise on-site maintenance operations including planned preventative and reactive maintenance. /li /ul pstrongCompliance /strong /pulliEnsure that health and safety standards of the residence are adhered to and staff are trained and up to date with changing responsibilities, legislation and obligations. /liliEnsure compliance with all agreements and contracts in delivery to residents, suppliers and stakeholders. /liliEnsure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans. /liliManage any university partnership contracts and ensure compliance with service level agreements. /liliEnsure that the building and processes are compliant with local legislation and all other relevant local and national legislation and regulations for all operational matters. /li /ul pstrongFinancial /strong /pulliAssist the City Manager and Head of Operations with budget management, occupancy commitments and cost plans. /liliAssist in the implementation of cost management and revenue-generating initiatives to enhance operations where possible. /liliAssist with accurate and timely reporting on a weekly and monthly basis. /liliEnsure prompt collection of all sums due from residents and effectively manage all arrears and bad debt. /liliAssist the Area Manager with reconciling accounts against bank statements. /li /ul pstrongWhat We’re Looking For /strong /pullistrongHospitality Expertise /strong: Ideally, you have experience in the hospitality sector, with a strong grasp of budgets, targets, and the ability to produce insightful weekly and monthly KPI reports. /lilistrongLeadership Skills: /strongProven ability to inspire, guide, and develop a team to achieve outstanding results. /lilistrongExceptional Communicator: /strongClear, confident, and professional in both written and verbal communication. /lilistrongOrganized Strategic: /strongSkilled at planning, prioritizing, and managing multiple tasks effectively. /lilistrongDetail-Oriented: /strongYou notice the small things that make a big difference. /lilistrongPositive Energy: /strongEnthusiastic and approachable, bringing a can-do attitude to every challenge. /lilistrongCustomer-Centric Mindset: /strongPassionate about creating an exceptional experience for residents and guests. /lilistrongAdaptable Flexible: /strongComfortable adjusting to changing priorities and environments. /lilistrongThrives Under Pressure: /strongEnjoys working in a fast-paced setting where no two days are the same. /li /ul