descripción del trabajo

pstrongOverview of the Role: /strong /ppThe Account Management department aims to acquire and retain clients in our high valued segments. As an strongAccount Manager /strong you will handle our client portfolio whom you hold the overall responsibility to grow and retain. /ppRetention strategy is to keep close contact with current customer base and incentivise them by offering customer service beyond what is expected, e.g. escalating issues, issuing bonuses, customizing offers/arrangements, host events etc. In addition, the role involves thorough client analysis, improvements in ways of working, both internally and towards clients, to ensure the business revenue from each client is optimized. /ppParticipating in marketing and development projects such as seasonal/recurring promotions, product rebranding, process improvements and development of user experience is expected, while ensuring all projects are executed effectively and align with our strategic goals. /ppIf you’re a team player with strong social skills combined with analytical talent and solid business acumen, we’d love to hear from you! /ppbr/ppstrongPrimary Tasks Responsibilities: /strong /pulliDaily contact with designated client portfolios through different channels, e.g. Telegram, WhatsApp, Zendesk e-mail. /liliDrive main KPIs of the team; turnover, deposits, player activity, revenue optimisation and bonus management; /liliFollow customer segments and movements within; /liliBonus management aligning with overall team KPIs; /liliData driven player migration between our platforms to optimize revenue; /liliTicket escalations; /liliFollow up on customer feedback; /liliPlan, execute and evaluate targeted promotional campaigns; /liliPlan and host customer events, some traveling is expected; /liliCollaborate with other departments, e.g. risk, operations, trading, marketing, CRM, external partners, etc. and work on further improvements; /li /ulpbr/ppstrongRequired Qualifications Skills: /strong /pulliExperience in the iGaming, sportsbook background, is preferable and will be considered an advantage; /liliFluency in both written and spoken English is essential; /liliProficient in data analysis to derive valuable insights and make informed decisions; /liliCustomer-focused individual experienced in client relations or account management; /liliStrong communication skills, negotiation and relationship-building skills;  /liliHighly motivated with a proactive, hands-on attitude; /liliWillingness to travel and attend events; /li /ulpbr/ppstrongCompany Culture Benefits: /strong /pulliHybrid working model; /liliWellbeing Allowance; /liliComprehensive Private Health Insurance; /liliOpen and collaborative work environment; /liliInternational team with opportunities for learning and skill development; /liliTeam-building activities and office events; /li /ul